Reset a User's PIN
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A common administrative task is to manually reset a user's PIN. This action is necessary if a user forgets their PIN or if their initial welcome email is lost. This process will immediately generate a new, randomised PIN and send a new "Credentials" email to the user.

**Navigation:** User Administration

Step-by-Step Guide
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#. From the Swivel Secure admin console, navigate to the **User Administration** screen.

#. Use the search field to find the user you wish to manage (e.g., by their username).

#. Click on the user's **Username** from the search results to open their user detail page.

#. In the "User Operations" section, click the **Reset PIN** button.

.. image:: /images/ResetUserPIN/ResetUserPIN1.png
   :alt: User Operations Reset PIN Button
   :align: center

You will be taken to the "Reset PIN" screen. Click the **Generate Random** button.

.. image:: /images/ResetUserPIN/ResetUserPIN2.png
   :alt: Generate Random PIN Button
   :align: center

Result
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The user's PIN will be immediately reset to a new, randomly generated value. The Swivel platform will automatically send a new "Credentials" email to the user containing this new PIN.

The user can then use this new PIN for PINpad login or to authenticate to the User Portal to provision their mobile app.