Update Guidance

This section provides basic guidance on updating your AuthControl Sentry® appliance using our YUM update service. If you require additional assistance please contact your Swivel Secure Partner, or if you have a maintenance agreement in place, contact the Swivel Secure Support team.

  • Only direct upgrades from AuthControl Sentry® V4.x are supported. If you have a previous version of AuthControl Sentry®, please contact your Swivel Secure Partner or Swivel Secure Support team.

  • Upgrades require a V4.x license

  • Internet Access is required

  • Working external DNS is required

Specification Requirements

Before commencing the update, please ensure your Swivel Secure appliance or appliances meet the required specification below.

The required specifications for AuthControl Sentry® V4 virtual appliances.

  • 4GB RAM (minimum), 4GB RAM Recommended

  • 2 cores Minimum, 4 cores recommended

  • 80GB HDD (Thick Provisioned)

  • VMware ESX/ESXi 4 or above

  • 1 vNIC (minimum)

  • Hardware only – please ensure your hardware appliance has sufficient memory to perform the upgrade before starting

For high load virtual environments more resources (Memory & CPU) can be added. Please contact supportdesk@swivelsecure.com for more information as additional settings may be required.

For virtual appliances - ensure you take a snapshot before you start

For hardware appliances - ensure you take a full backup through the CMI before you start

Performing the Update

To perform the update, please connect to the Console/CMI and navigate to Menu > Administration > Update Appliance.

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The order in which you perform a system update is important. Please follow the order below:

  1. CMI - Please ensure you logout and then back in again after CMI Update.

  2. System (Linux OS, services, drivers, etc). There may be a requirement to perform multiple system updates depending on your current version. Please re-run the system update until no further updates are required. After each system update, a reboot should be performed.

  3. AuthControl Sentry®

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If you have an high availability (HA) environment, update the standby appliance first. Once successful, update the primary appliance